The Influence of Communication Strategy on User Satisfaction at the Medan State Polytechnic Library
The title of this research was The Influence of Communication Strategy and Prime Service on Library Members’ Satisfaction at the Library of Politeknik Negeri Medan. The research used the theory of satisfaction. Kotler (2014) points out that there are two theories of satisfaction: theory of performance expectation and theory of cognitive inappropriateness. Theory of performance […]