Digital Transformation in Local Governance: Lessons from Pasuruan City’s E-Sambat Application
This study investigates how digital transformation shapes public service effectiveness through the implementation of the E-Sambat application in Pasuruan City, Indonesia. While e-government initiatives are increasingly promoted to enhance efficiency and citizen engagement, the role of digital leadership in sustaining these efforts remains underexplored. Using a qualitative case study, data were collected through interviews, observations, […]
